Policies

Policies

  1. Booking

  2. We require a 50% payment to secure your booking. The remaining amount is due on the day of delivery.

  3. Payment

  4. We accept cash, bank transfer and cheque.

  5. Extension

  6. For eleventh hour extension, the additional charge is due upon collection/ return of props. The charges can be found under Frequently Asked Questions. Please be advised that request for extension is subject to availability of the prop(s).

  7. Amendment

  8. Should there be any change(s) to your booking, please inform us at least 15 days prior to your event date. We reserve the right to reject any amendment request made less than 15 days to your event date.

  9. Cancellation

  10. A full refund will be issued for cancellation made 15 days or more prior to your event date. For cancellation request received less than 15 days to your event date, the initial payment of 50% will be forfeited. The full rental amount will apply to cancellation made on the day of the event.

  11. Damages / Loss Of Props

  12. We reserve the right to claim compensation for replacement and/ or repair of our prop(s) under the following circumstances:

    • Prop(s) not returned
    • Prop(s) stolen and/or lost
    • Prop(s) damaged and in need of repair, with exception to normal wear and tear

    The compensation amount invoiced is final and conclusive. The customer has 15 days to make payment of the assessed compensation amount to 1011 Production.

  13. Responsibility Of The Customer

  14. The customer is responsible to inform and/or apply for permit, if any, with the facility management at the given address to ensure a smooth delivery. In the event whereby 1011 Production is unauthorized to set up at the given address due to non-fulfillment of the above, the delivery is deemed to have completed.

  15. Liability

  16. In the unlikely event where 1011 Production is unable to fulfill its obligations, a full refund of the monies paid will be made to the customer within 15 days. 1011 Production will not be liable for any damages arising directly or indirectly from the late delivery or non-delivery of orders under any of the following circumstances:

    • The recipient was not present at the address given within the hours during which delivery was requested
    • Incorrect address was provided
    • No such person at the given address
    • No valid contact number was provided for 1011 Production to reasonably attempt to contact the recipient
    • No access was granted to 1011 Production by the facility management at the given address

  17. Permission To Use Images

  18. We reserve the right to use images gifted to us and images we took during your wedding for advertising, display, website and Internet promotion, photographic contests, trade shows, public display, photography books, publications, store fronts, window displays, studio display, television advertising, magazine advertising, and any other purposes deemed appropriate.

  19. Limitation Of Liability

  20. In any event, and notwithstanding anything contained herein, 1011 Production’s liability in contract, tort (including negligence or breach of statutory duty) or otherwise howsoever, and whatever the cause thereof, arising by reason of or in connection with the sales and purchase order (except in relation to death or personal injury caused to the customer by the willful act or gross negligence of 1011 Production or its employees while acting in the course of their employment) shall be limited to the Rental Price, or Sale Price for custom order. The customer shall not seek from 1011 Production any compensation whether indirect, consequential, incidental, special, exemplary and/or punitive damages arising out of or relating to the sales and purchase order.

EIGHTYSIX Private Limited reserves the right, at our discretion, to change, modify, add or remove portions of these terms at any time.

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